To create an email account:

1. Open your web hosting Control Panel’s Mail Manager section.
2. Open the Create Account tab.
3. Enter the username of the new account in the “Create New Account” field.
4. Enter a password for the mailbox in the “Password” field.

You will notice that there is a password strength indicator below the “Password” field. It will update in real time as you are entering your new password. There are five distinct levels of password strength: Very Weak, Weak, Fair, Strong, and Very Strong. Along with the password strength indicator, you will also get information and hints in a tooltip beside the indicator. 

Note that the “Add” button will remain inactive (grayed out) if the password level is Very Weak or Weak. You will only be able to set a password that is deemed Fair, Strong, or Very Strong. You can check the following article for tips on choosing a secure password:

Academy » Hosting » Security » Choosing a password

You can also utilize the random password generator:

Academy » Hosting » Control Panel » Random password generator

5. Re-type the new password at the “Confirm Password” field.
6. Click the “Add” button.

You can use the “Show additional options” button when creating a new email account, to set the initial values of various options, such as storage quota, maximum allowed messages in the mailbox, forwarding, and filtering.

Note: The maximum quota number will depend on the type of hosting package you have.

To add or modify an autoresponder:

1. Open your web hosting Control Panel’s Mail Manager section.
2. Click the link under the Auto respond column (Yes/No) next to the mailbox, for which you wish to set or change an autoresponder.
3. Enter the autoresponder message in the text box. Make sure that the Autoresponder enabled option is checked.
4. Click the Save button.

If you wish to configure a time period, for which the autoresponder will be enabled, you can select the Autoresponder enabled from option, then use the two date fields to configure a start and an end date. Click the calendar icon for each field to select the desired month, date, and hour. Click the Save button when you are done.

You have the option to configure how many times an auto-response message will be returned to a sender within a given period of time. The default setting is 5 responses per 3 hours. This means that if the same sender sends multiple messages to your address, they will only receive five automated responses within 3 hours after the first message. The maximum response interval is 2 messages per 1 hour. 

You can also configure the encoding for the autoresponder message using the Reload the text as drop-down selector. The default encoding is Unicode, Worldwide (UTF-8).

To set up e-mail forwarding, please follow these steps:

1. Open your web hosting Control Panel’s “Mail Manager” section.
2. Follow the link under the “Forward” column (Yes/No) for the mailbox you would like to forward.
3. Enter the address(es) to which you would like to forward the messages. Make sure that the “Enable forwarding” option is checked.
Mark the “Keep a copy of the forwarded messages” setting if you would like to keep a copy of the messages in the forwarding mailbox.
If you disable the “Show forwarding menu in Webmail options” setting, the e-mail forwarding configured through the web hosting Control Panel will not be displayed at the Webmail interface.
4. Click on the “Save” button.

All mailboxes are created with a predefined quota, depending on the hosting plan of the account. You can modify the disk space quota and the maximum allowed messages (inode quota) for each mailbox as needed.

To adjust the disk quota for a given mailbox, please follow these steps:

1. Open your web hosting Control Panel’s “Mail Manager” section.
2. Follow the link under the “Quota usage” column next to the mailbox in question.
3. Specify the maximum allowed space in the “Quota:” field for the mailbox and click on the “Save” button.

To adjust the maximum allowed messages (inode quota) for the mailbox, just specify the new value in the “Max messages:” field and click on the “Save” button.

The interface also allows you to set an e-mail notification if any of the resources (disk quota or inode quota) reach a certain level. Just set the desired level/percentace usage reached, and click on the “Save” button. Note that besides this custom notification, our system will always send a notification at 99% usage reached – this “99% usage” notification cannot be stopped/adjusted.

You can change the password of your mailbox by following these steps:

1. Open your web hosting Control Panel’s Mail Manager section.
2. Click on the Password button for the mailbox in question.
3. Enter a new password in the New Password text field.

You will notice that there is a password strength indicator below the New Password field. It will update in real time as you are entering your new password. There are five distinct levels of password strength: Very Weak, Weak, Fair, Strong, and Very Strong. Along with the password strength indicator, you will also get information and hints in a tooltip beside the indicator. 

Note that the Submit button will remain inactive (grayed out) if the password level is Very Weak or Weak. You will only be able to set a password that is deemed Fair, Strong, or Very Strong. You can check the following article for tips on choosing a secure password:

Academy » Hosting » Security » Choosing a password

You can also utilize the random password generator:

Academy » Hosting » Control Panel » Random password generator

4. Re-type the new password at the Confirm Password field.
5. Click the Submit button.

To enable Antivirus protection for a given mailbox:

1. Open your web hosting Control Panel’s Mail Manager section.
2. Follow the Filters link next to the mailbox you wish to modify.
3. On the filters screen, use the Enable button to enable Antivirus protection for your mailbox.

To enable SpamAssassin for a given mailbox, please follow these steps:

1. Enter your Control Panel’s Mail Manager section.
2. Follow the Filters link next to the mailbox you wish to modify.
3. Click on the Enable for this mailbox button to enable SpamAssassin for your mailbox. If the SpamAssassin filter is enabled globally for your hosting account, you will see an additional button labeled Use global that you can use.

This will set the default spam level (5/10) or the global level for your account depending on the selected button.

Incoming messages with а spam score higher than the spam level for the mailbox will be classified as spam. Setting the spam level to a low value (1/10) will probably cause legitimate mail to be incorrectly filtered as spam, and setting it to a high value (10/10) may lead to more spam messages reaching your mailbox.

If the SpamAssassin filter is enabled for a mailbox, it will not change the way messages from white- or blacklisted email addresses are handled. Messages from whitelisted email addresses will be delivered directly to your mailbox, and messages from blacklisted email addresses will be automatically classified as spam by the SpamAssassin filter. More details about the white and black lists are available in our White and Black listing section article.

To change the spam level for a mailbox where SpamAssassin is enabled, you need to:

1. Enter your Control Panel’s Mail Manager section.
2. Follow the Filters link next to the mailbox you wish to modify.
3. Specify a new spam level value, and click on the Set button, or click on the Use global button to use the global spam level value for your hosting account.

To disable SpamAssassin for a given mailbox, when it is enabled globally, please follow these steps:

• Enter your hosting Control Panel’s Mail Manager section.
• Follow the Filters link next to the mailbox you wish to modify.
• Click on the Disable for this mailbox button to disable SpamAssassin for your mailbox.

Note: Generally, we would recommend that you keep SpamAssassin enabled as it protects your mailboxes from unsolicited messages.

The Catch-all tab of the Mail Manager section in the Control Panel allows you to create a catch-all mailbox for your account.

To set up a given mailbox as a catch-all, select the mailbox you wish to act as a catch-all, and click on the Submit button.

You should note that the catch-all mailbox will gather only messages sent to nonexistent mailboxes at your domain.

Email forwarding, SpamAssassin, and anti-virus protection cannot be enabled for the catch-all mailbox. This restriction is imposed due to performance considerations.

The Control Panel’s Mail Manager section provides an option for defining global filters that will affect all of your mailboxes.

Using the Global mail settings tab in the Mail Manager section you can:

• Configure SpamAssassin for all of your mailboxes as well as define global White/Blacklist. If you want to apply the same settings to all of your mailboxes, click on the Set for all mailboxes button. This will modify the individual settings for all of them. Click on the Disable for all mailboxes button if you want to deactivate SpamAssassin for all of your mailboxes.
  
  
• Enable/Disable Antivirus protection for all of your mailboxes.
  
  
• Define global Mail Header filters that will be applied to all messages sent to your domain. You can find information on the header filters in our Adding header filters article.
  
  
• Enable/Disable Spamdyke and Graylisting. Details about those spam filtering tools can be found in our Spamdyke/Graylisting article.

As a security precaution, connections from scripts on your account to foreign SMTP servers are not allowed by default.

Sending email messages through our SMTP servers does not require enabling connections to foreign SMTP servers, so please enable this setting ONLY if you want to send messages from scripts on your account through third-party SMTP servers.

You can allow scripts on your account to connect to foreign SMTP servers by following these steps:

1. Access your hosting Control Panel.
2. Go to the Mail Manager section.
3. Select the Extra settings tab.
4. Click on the Enable button from the Foreign SMTP servers section.

As a security precaution, connections from scripts on your account to foreign SMTP servers are not allowed by default.

Sending email messages through our SMTP servers does not require enabling connections to foreign SMTP servers, so please enable this setting ONLY if you want to send messages from scripts on your account through third-party SMTP servers.

You can allow scripts on your account to connect to foreign SMTP servers by following these steps:

1. Access your hosting Control Panel.
2. Go to the Mail Manager section.
3. Select the Extra settings tab.
4. Click on the Enable button from the Foreign SMTP servers section.

To enable notifications for emails sent from your hosting account that have been delayed for more than one hour and fifty minutes (1:50), please follow these steps:

1. Access your hosting Control Panel.
2. Go to the Mail Manager section.
3. Select the Extra settings tab.
4. Click on the Enable button from the Delayed delivery notifications section.

More details about the delayed delivery notifications are available in our Notifications for delayed outgoing messages article.

The Header Filters allow you to filter incoming email messages based on the content of their email headers. Description of the different email headers can be found here:

Academy » Hosting » Spam protection » Header filters

To add a Header filter follow the steps below:

1. Enter your Control Panel’s Mail Manager section.
2. Follow the Filters link next to the mailbox you wish to modify. If you want to apply the filter to all your mailboxes, use the Global mail settings tab.
3. Choose the type of action that you would like to be taken if the filter matches. The options are to save the message in the “Junk Mail” folder, to delete it, to move the message to a folder in the mailbox, or to forward it to another email address.
4. Choose an email header (for example “Subject”) and type a word you wish to filter (for example “info”).
   In the above example, the server will treat as spam messages sent to your account which contain the word “info” in their subject line. To apply the filter, click the “Add” button.

Note: You should keep in mind that the filters do not require an exact match. This means that when you filter the word “hi” in a subject, any email messages that contain the word “high” in the subject line will be blocked. If you filter the word “pic“, any emails with subject “topic” will also be rejected.

You can perform bulk actions for multiple mailboxes at once. You can configure various settings, make backups, and delete mailboxes or the messages in them via the hosting Control Panel -> Mail Manager section -> With the selected mailboxes, do: selection menu. The menu is located exactly below the list of mailboxes in the Mail Manager.

You need to first mark the checkboxes in front of the mailboxes you wish to manage in bulk. Then, select the desired action via the With the selected mailboxes, do: drop-down selection menu, and click the Execute button. When changing settings, clicking the button will open a separate page where you can manage the desired action for the selected mailboxes and apply it. For creating backups, this will start the backup procedure. For deleting messages or mailboxes, clicking the Execute button will produce a confirmation dialog.

There are three subsections to choose from: Configure, Backup, and Delete. The actions available under the Configure subsection are:

• Autoresponder (lets you set the same auto-response message for all selected mailboxes)
• E-mail forwarding (you can apply the same forwarding rule(s) for all selected mailboxes)
• Quota (you can set the same storage space quota for all mailboxes you’ve selected)
• Webmail (you can change various Webmail settings for all selected mailboxes)

The action available under the Backup subsection is Create backup. It allows you to make a backup of only the selected mailboxes. The backup creation task will be queued on the server, and you will be able to track its progress in the left panel of the Control Panel interface, no matter in which Control Panel section you are currently using. The backup will be created in the Private directory of your account. You can access that directory via the File Manager section of the Control Panel or over FTP.

The actions available for the Delete section are Messages and Mailboxes. Choosing the Messages delete action will let you delete all messages inside the selected mailboxes, while with the Mailboxes delete action, you can delete the selected mailboxes themselves.

• You can manage the Webmail Classic settings for multiple mailboxes at once through the Control Panel > Mail Manager > Edit global mail settings -> Webmail settings.

  

  
  You need to mark the checkbox in front of the setting you want to modify. This will allow you to change the corresponding value. You can change multiple settings with a single update. Once you have specified the new values of your choice, you need to click the Update button.
  
  You can check the Help section of the Webmail Classic interface for more details on the different options you can modify.